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What about your returns policy and conditions?Updated 9 months ago

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered.

We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.

  1. Please fill out the reason for return on the packing slip and attach the packing slip to your order.
  2. Carefully pack your return in the original packaging and protective paper. Write the return address on your package and take it to your local postal service.
  3. Pay for the return label and keep your proof of postage. Return shipping costs are non-refundable.
  4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be issued to your original payment method. You will receive a confirmation per email. 

Return address

Steve Madden - DSV Solutions NL

Transportweg 7

7041 KK s-Heerenberg

The Netherlands

Return conditions

  • Return your order in the original packaging (box), please make sure your return is well packed.
  • Cards, stickers or other tags may not be removed.
  • Please add the packing slip and fill out the return reason code on the return form on your packing slip.

We can only accept returns from orders made on stevemadden.se. Any Steve Madden products purchased from other retailers must be returned where purchased.

Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to add pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!

You can contact our customer service by email: [email protected]

We can't accept returns that are worn, damaged, or that doesn't comply to the conditions above.

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