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What about your returns policy and conditions?

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered. We advise

Who pays for shipping on returns?

As a customer, you will be liable for the return costs. You can return your order with a logistic company of your own choice. The return costs will vary, depending on the courier. Please make note that all returns must be send back to our warehouse i

When can I expect my refund?

Please note: there may be a delay in processing your refund. You’ll receive the refund confirmation once your return is processed. Please excuse us for the delay. The shipping and processing of returns can take up to 14 days. You can expect the refun

Is it possible to exchange an article?

No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want t

Will the shipping costs be refunded if I return my order?

Have you paid shipping costs and did you return your entire order? Then the shipping costs will be fully refunded. If you have paid shipping costs and returned part of the order, the shipping costs will not be refunded. You will receive a return conf